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Communication is key to a successful business. As a customer service representative, the quality of my businesss current phone system isnt exactly the most technologically-advanced equipment. After twenty years of customer service experience at 3 different companies, I have discovered through the years that effective phone systems are essential for a business. They ensure the greatest availability and accessibility for employees to assist customers with their concerns.

Purchasing new phone equipment leads to greater company success

Purchasing new phone equipment leads to greater company successCommunication is key to a successful business. As a customer service representative, the quality of my businesss current phone system isnt exactly the most technologically-advanced equipment. After twenty years of customer service experience at 3 different companies, I have discovered through the years that effective phone systems are essential for a business. They ensure the greatest availability and accessibility for employees to assist customers with their concerns. Because of my forward-thinking work ethic, I researched new phone systems and decided to initiate a new phone system purchase from a website that sold a variety of top manufacturers at a low, more affordable price for growing businesses. The low prices made it easier to convince my boss to invest in them. This site helps companies to further extend their phone systems throughout their company, therefore allowing for a greater rate of success after installation occurs. The convenience of online usage in literally anything, allowed for a quicker decision to be made. Both my supervisor and I viewed the systems online. We both decided these systems would help our future success and ultimately the customers. This played a large part in our decision-making process. Our customers are always the first people that we are concerned about. After discovering that there are a variety of systems, key, PBX, digital or hybrid systems, we decided to implement a Complete Avaya Lucent Partner package. This system allows for the ability of 5 lines and 9 telephones to access it. Most importantly, it can be expanded to 17 lines and 41 phones. Our investment would include everything we needed to get started at a comparable lower rate than any other company I researched. The easy-to-use service and affordability factor made it hard for my boss to say no. And now a month after installation, my colleagues and I enjoy a great phone system that allows us to effectively answer the questions and concerns of our customers. Our daily concerns of our old phone systems are gone. Now we can remain calm and assured that our new phone system purchase was the right choice to make!

New Business Phone System Makes the Difference

New Business Phone System Makes the Difference

My small business was growing in almost every way imaginable. Every way except the bottom line, that is. My company primarily does business over the phone, with over ninety percent of our sales coming across our telephone lines. When our call volume started to increase late last year, I hired several new employees to man our existing phone system. We updated our computer software, desktops and server to make order processing substantially smoother. We redesigned our website for easy navigation and ordering for internet customers. We even integrated our shipping department to handle an increase in orders. The phones were ringing off the hook several times throughout the day as our business increased, and we started to see a slight shift in the right direction for our profits. Still, I wondered if we were losing calls because of a lack of response time. Our phone system simply routed incoming calls to any available phone. If no one was available, the customer would hear the phone ring until someone eventually picked up or until they got tired of waiting. I decided to have a trunk study performed, which is a method of finding out how many calls we were losing for not having enough lines. Sure enough, we were missing out on several hundred calls per day. During the busy times, people were calling and hanging up after being made to wait. There was no telling if they ever decided to call back. With office space already maximized to the point that I couldn't hire additional employees for lack of a place to put them, I decided to update our phone system. We had several new lines installed and would now have the capability to route incoming calls that were not picked up within three rings to go to an automated message telling the customer to please hold for the next available representative. This helped quite a bit as now our busiest hours seemed to stretch out even longer. We then added desk phones with LCD displays so that our representatives could field up to five calls each. This meant that four less customers per desk would receive the same request to hold, but from a human being. What was formerly a two hour stretch of nonstop business in the morning and afternoon turned into an all day affair. We then customized our message to inform customers that received the automated message of when the best times to call were, so that they would have the option of calling back at a less busy time. After all this, my business increased tenfold. All I can say is that if you do business over the phone and have times where your lines are ringing nonstop, you need to have a good business phone system in place or you might be losing money.

Proxy

Proxy

A proxy is also known as proxy server and application level gateway. It is a form of technology developed for the use of various business institutions and individuals when it comes to their network and Internet access needs. With this, a proxy acts as a computer that serves as a mediator between the computers that make up the local network of a company and the Internet or any other large-scale network. A proxys work starts when incoming data is requested by a specific computer in the local network. When this happens, the proxy ensures that the data properly enters and passes through one of its ports. Subsequently, the data is forwarded to the unit that requested it through another port. Hence, by providing a means of prohibiting the direct access between networks, a proxy can prevent hackers and unauthorized individuals from obtaining sensitive information such as the internal addresses of a group. A proxy has 2 types. These include:(1)the http proxy; and(2)the SMTP proxy.The former acts as a gateway for Internet access, while the latter acts as a gateway for email. Apart from controlling the access level of external networks, the proxy can also restrict computers within the local network in terms of the online resources they could access. This is especially useful in situations when the network administrator needs to prevent the users from opening websites they are not supposed to access. A proxy can also cache web pages. This is a feature that enables the main computer to store copies of downloaded Web pages in its hard disk. When a computer in the local network requests for an external URL, a copy of that URL is stored in the server. Subsequently, when another computer requests for the same URL, the proxy can provide the stored copy instead of getting the original one from the Internet. This, of course, minimizes the time for acquiring information.

USB Headsets, the Cadillac of Headsets

USB Headsets, the Cadillac of Headsets

Wireless headset technology has provided us with comfort an convenience unthought of twenty years ago. Who could have predicted how utterly immersed technology would be in every facet of our lives? Our professional and personal lives are made easier by the newest technologies that come out every year. One of the greatest improvements on wireless technology in recent years is the advent of the wireless headset. If you are looking for the most luxurious wireless headset then check out USB headsets.USB headsets utilize the newest technologies in their models while incorporating comfort and luxury into their headset. USB headsets thinks about the extras such as plush ear pads to enhance your online experience. Lets face it; it is easy to get lost online chatting with our friends or enjoying a game with online buddies. Plush ear pads allow you to have the most of that experience with out discomfort. USB headsets also have the outside noise canceling function. Say goodbye to the annoyance of the person you are speaking to not being able to hear you due to outside noise on your end. These technologies will only enhance your experience whether it is listening to music, talking to your girlfriend who is overseas, or enjoying a LAN party.USB headsets also use the latest in audio technology to give you the highest quality sound. This is great for when you are downloading your favorite tunes. The USB headsets have soft touch controls that allow you to adjust the volume and microphone quickly (this especially good for those times you need to quickly mute).So if you are in the market for a new wireless headset and you are looking for luxury and those extras that will enhance your online experience then consider a USB headset. You can get a premium headset for about $50 with high frequency, excellent audio, plush ear pads, one year warranty, and a lot of little extras that truly make USB headsets the Cadillac of wireless headsets.Ultimately when we are online we want to enjoy our friends, music, and relationships. We want to enjoy these things while taking a break from our life and the daily stresses we encounter. Those around us dont always respect our down time and see our computer time as a time they can engage us in unwanted conversations and requests. A USB wireless headset will improve this annoyance while giving us cutting edge technology.

What is IMEI?

IMEI, otherwise known as International Mobile Equipment Identification, is a series of numbers that identifies key elements of the phone that it can be registered to a single user and reported stolen if necessary. This IMEI is also used for identification in phone tracing methods and terrorist activities identification. This number is printed or etched onto the phone behind the battery so that it may be found when necessary.The information that the IMEI is able to store on the phone is amazing. Not only is each number different, but each number can explain the origin of the phone, the model, and the serial number. This can come in handy if the phone is stolen or if the phone needs to be used as evidence for any legal action. The original purpose of this IMEI number was so that if the phone were to get stolen, the phone owner could call the network provider and have the phone blocked so that it could not be used with any provider. This purpose has been expanded to cover phone identification for legal processes.In addition to the IMEI being located behind or under the battery, one can locate the number on the phone. For those new phones, one simply has to dial the phone and wait for it to answer. For phones that have been refurbished, one should check to see if the number the phone gives verses the engraved number are the same and should contact your provider if not. If the IMEI numbers between the phone and the engraving do not match, one should call their provider and ensure that it is not going to cause problems later for them.Because the IMEI is the identification number of the phone and is often used to deter phone theft, it is illegal in many places to own the equipment or to perform the act of physically changing the IMEI on a phone. The act of or the ability to change the IMEI on a phone would make it possible to use a stolen phone that has been banned by the phone service providers. This then encourages theft and makes it difficult to track the phone. In some cases, this can be punishable in a court of law.To guard against the purposeful changing of the numbers and the incorrect entry of an IMEI number, the phone companies have created a check number that can be derived from the numbers in the IMEI. This number helps by making it impossible for an individual to change then numbers without upsetting the charge mouth.

FAX SERVER

Fax online enables a person to receive and send faxes with the help of email, the handheld device or the web. into your personal fax machine, you will minimise communication expenses and protect your information.Through online fax service you can enjoy the following benefits:Mobility: Receive and send faxes at any place where you work on your existing email account: from your office, home, client's office, or airport or hotel.Economical: no need for fax charges for far away places , fax machine, , and moreover, no alternate phone connection required!Technical: Having a fax number on the internet that is toll free (US and Canada), you can provide much useful service to your customers - they fax you free of cost, and it adds nothing to your pocket. Helps to give your business a professional competence.Privacy: Faxes are received in and sent from your personal inbox of your mail account - they don't have to sit passively on the fax machine paper trash for others to see.Convenience: Fax is "always switched on" and removes the loss of not received faxes when the line is busy or when you are far from the fax machineDigital: Faxes are available to all at all times since they're on your system and safe.Economically, efficiently and easily manage, send and receive faxes right from your desktop or laptop computer. It eliminates many fax-related costly expenditures - like fax machines, extra phone lines, supplies and repairs. You can feel the benefits of internet fax for yourself. By transforming your emailOnline faxing is perfect for Real Estate Agents, Mobile Workers, Small Businesses, Home Offices ,Job Hunters, Consultants, Community Groups, Mortgage Brokers.Email Fax ServicesFeaturesEmail Based - Receive your faxes by email over the Internet. All fax communications are easily backed up and stored for future use.Cost Effective-A fax by email solution will save your business money.Convenient - No additional hardware or software requiredMany ways are available to the user for faxes that are outgoing: The user can send an e-mail message to a particular e-mail address; all the messages are converted by a fax server examining that address into fax format and transfers them. The user command his computer to print a document by using a "fictitious printer" that sends the data to the "fax server" , which then transmits it, instead of producing a paper printout,Various user interfaces are available for incoming faxes:The user may be sent for each fax received an e-mail message , with the pages clubbed as attachments, normally in either PDF or TIFF format.Faxes that are incoming can also be saved in a file directory that the user can check.

Summary

Communication is key to a successful business. As a customer service representative, the quality of my businesss current phone system isnt exactly the most technologically-advanced equipment. After twenty years of customer service experience at 3 different companies, I have discovered through the years that effective phone systems are essential for a business. They ensure the greatest availability and accessibility for employees to assist customers with their concerns.